Redefining workflow orchestration: Advanced decision-making on Camunda powered by Taktile

Trusted by more than 700 innovators, including NatWest, ING, and Santander, enterprises around the world rely on Camunda to automate complex processes at scale, keeping operations running smoothly across systems, teams, and channels. 

In financial services, however, orchestration alone isn’t enough. Many workflows hinge on high-stakes decisions such as whether to approve an applicant, how much credit to extend, or how to handle a delinquent account. These moments define profitability, customer trust, and compliance.

Now, with the Taktile Connector available in the Camunda Marketplace, teams can seamlessly embed advanced decision-making directly into their Camunda workflows. The connector eliminates integration complexity and engineering bottlenecks, enabling institutions to streamline critical processes with adaptive, data-driven risk decision strategies.

For Camunda customers, the Taktile Connector adds a decision layer that empowers teams to manage their risk decision strategies with unmatched speed and ease.

Non-technical teams can rapidly design, test, and refine strategies in Taktile, while IT teams ensure enterprise-grade orchestration with Camunda. What makes this even more powerful is Taktile’s marketplace of third-party data providers, giving institutions seamless access to real-time signals that would otherwise be costly and time-consuming to build in-house. Together, these capabilities enable organizations to enrich their workflows, reduce manual effort, and adapt strategies in real-time.

By leveraging Camunda’s Taktile Connector, financial institutions can bring advanced decision-making into every stage of the customer journey, for example:

Camunda customers can now design processes that not only orchestrate systems, people and devices but also integrate complex decisions, enabling automation to adapt to evolving risk appetite and market conditions.

Consider underwriting, one of the most complex use cases in the financial services industry. In most Camunda implementations, workflows handle intake, compliance checks, and document routing. However, the heart of underwriting lies in determining whether an applicant should be approved and on what terms.

With Taktile embedded in Camunda:

For example, a lender introducing a new SME product can experiment with scoring thresholds and pricing logic, simulate performance on past applications, and deploy optimized strategies directly into Camunda workflows. The result is an underwriting process that is not only automated but also adaptive, transparent, and continually improving.

Camunda customers already rely on the platform to orchestrate mission-critical processes. With the Taktile Connector, they can now embed decision-making without complex workarounds or added infrastructure.

For IT teams, this means cleaner architecture: Camunda manages orchestration, while Taktile handles critical decisions via seamless integration. For risk and product teams, it means true empowerment: they can own and optimize strategies directly, without waiting on engineering cycles.

The benefits are tangible:

The partnership between Taktile and Camunda is more than an integration. Together, they provide financial institutions with the tools to orchestrate end-to-end workflows while embedding adaptive, data-rich decisions at every critical point. The result is faster approvals, safer risk management, and customer experiences that inspire trust.